When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects for a period of one year from the date the product was purchased.
For any claims in regards to any missing parts or any cosmetic damage, customers must contact WonderFold within 30 days of purchase.
A sales receipt or order number is required for proof of purchase when submitting any warranty claims. Your proof of purchase must show you as the original purchaser of the product.
If upon reviewing your claim we find that a manufacture defect exists with your WonderFold product we will, at our sole discretion, either repair or replace the part or product at no charge to you.
We will not honor any claims and damage as a result of normal wear and use, misuse, neglect, abuse, alterations, improper maintenance, storage, or cleaning.
Misuse of a product includes but is not limited to:
- Exceeding weight restrictions
- Not using as instructed
- Not heeding warning labels and recommendations as provided on instructions or packaging
- Dropping the item
We will not honor any claims and damage as a result of an accident, freight or air transportation.
We want our customers to enjoy our products to the fullest and strongly caution them against buying from an unauthorized dealer.
Since we have no formal relationship with these retailers we may not be able to help you should you experience difficulties with your products.
To ensure the integrity of your purchases we recommend that you only purchase our products from Dealers that have been authorized. These dealers are officially recognized by us and we will honor any warranty from these official retailers only.
Please contact us with your vendor in question and we can confirm if they are authorized!
For warranty service or replacement part information:
Please contact us by clicking here.