When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects for 30 days from the date the product was purchased.
For any claims in regards to any missing parts or any cosmetic damage, customers must contact WonderFold within 30 days of purchase. **Preorders and backorders will be based on the date your product was received.
A sales receipt for proof of purchase along with photos or videos of the issue is required when submitting any warranty claims.
When you purchase a new, unused WonderFold product from www.wonderfold.com or an authorized seller, your product is covered under our one-year manufacturer warranty. This covers parts that affect the functionality of the product. If upon reviewing your claim, we find that a manufacturer defect exists with your WonderFold product that affects the functionality of the product we will, at our sole discretion, either repair or replace the part or product at no charge to you. If you are an international customer that purchased from an authorized seller, you will be responsible for the shipping cost of your replacement parts.
We will not honor any claims and damage as a result of normal wear and use, misuse, neglect, abuse, alterations, improper maintenance, storage, or cleaning.
Misuse of a product includes but is not limited to:
- Exceeding weight restrictions
- Not using as instructed
- Not heeding warning labels and recommendations as provided on instructions or packaging
- Dropping the item
- Improper care maintenance
- Failure to dry your products
We will not honor any claims and damage as a result of an accident, freight, or air transportation.
If your warranty has expired and you need to order replacement parts, please contact us at firstname.lastname@example.org
We want our customers to enjoy our products to the fullest and strongly caution them against buying from an unauthorized dealer.
Since we have no formal relationship with these retailers we may not be able to help you should you experience difficulties with your products.
To ensure the integrity of your purchases we recommend that you only purchase our products from Dealers that have been authorized. These dealers are officially recognized by us and we will honor any warranty from these official retailers only.
Please contact us with your vendor in question and we can confirm if they are authorized!
To initiate a warranty claim, please complete the form below.