When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects for 30 days from the date the product is purchased.
For any claims in regards to any missing parts or any cosmetic damage, customers must contact WonderFold within 30 days of purchase. **Preorders and backorders will be based on the date your product is received.
A sales receipt for proof of purchase, along with photos or videos of the issue, is required when submitting any warranty claims.
When you purchase a new, unused WonderFold Wagon from www.wonderfold.com or an authorized seller, your product is covered under our one-year manufacturer warranty. Our warranty covers parts that affect the functionality of the product.
When you purchase a new, unused WonderFold Accessory from www.wonderfold.com or an authorized seller, your product is covered under our 6-month manufacturer warranty. Our warranty covers parts that affect the functionality of the product.
If upon reviewing your claim, we find that a manufacturer defect exists with your WonderFold product that affects the functionality of the product, we will, at our sole discretion, either repair or replace the part or product at no charge to you. In some instances, we will request the damaged part be sent back to our warehouse for inspection. If the part is not shipped within three weeks of receiving the return label, the warranty for your product will be null and void for the remainder of the warranty period.
If you are an international customer that purchased from an authorized seller, you will be responsible for the shipping cost of your replacement parts.
We will not honor any claims and damage due to normal wear and use, misuse, neglect, abuse, alterations, improper maintenance, storage, or cleaning.
Misuse of a product includes but is not limited to:
- Exceeding weight restrictions
- Not using as instructed
- Not heeding warning labels and recommendations as provided on instructions or packaging
- Dropping the item
- Improper care maintenance
- Failure to dry your products
We will not honor any claims and damage resulting from an accident, freight, or air transportation.
If your warranty has expired and you need to order replacement parts, please get in touch with us at firstname.lastname@example.org
We want our customers to enjoy our products fully and firmly caution them against buying from an unauthorized dealer.
Since we have no formal relationship with these retailers, we may not help you should you experience difficulties with your products.
To ensure the integrity of your purchases, we recommend that you only purchase our products from Dealers that are authorized. We officially recognize these dealers, and we will honor any warranty from these official retailers only.
Please get in touch with us regarding the vendor in question, and we can confirm if they are authorized!
To initiate a warranty claim, please complete the form below.