Frequently Asked Questions


Infant seats can be used with W2 Elite/Luxe models and all W4 models; however, please note that our car seat adapter accessory needs to be purchased separately.

No waterproof chemicals are added.

No, they are not.




It is made up of steel metal and PA/PP Plastic. The mesh is made out of polyester

All of our Stroller Wagons are ASTM F833-19 certified and pass the same certifications that strollers do.

Our Shade net does not provide UV protection, however our canopy fabric offers UV 50+ protection.

It can hold up to 50 pounds.

The snack tray can hold up to 25 pounds.

The weight capacity for the rear baskets is 11 lbs across all models.

Yes, the W2 Elite wheels will fit and work on a W2 OG.

Unfortunately, the seats from the W2 and W4 models cannot be used interchangeably with the W1 or X-Series model due to design differences.

The canopy rods are different between the two series and can not be interchanged.

  • W4 OG 
  • W4 Elite
  • W4 Luxe
  • W2 Elite
  • W2 Luxe

They are not compatible with the W2 OG

There are 4 upgrades that the Luxe has:

  • Magnetic harness
  • XL all-terrain wheels
  • Vegan leather handlebar cover
  • Extra pockets on the rear basket fabric

Everything else is the same.

We have a YouTube video available that you can use as a reference.

Unfortunately the W2 Original was designed to not have a rear basket fabric, for this reason you are not able to add it on.

Because sand is not a smooth or flat surface, its uneven texture can present issues with the performance of the wagon when
trying to push it. Like with any wagon that is holding a substantial amount of weight, navigating through sand would be a bit difficult but still very much possible. 

Thanks for your question. As airline policies vary, we recommend that you call and check with your specific airline with our product's dimensions and weight.

Please note that we are not responsible for any for any airline fees you may incur.

Our stroller wagons are designed to provide enhanced maneuverability and ease of steering. The swiveling nature can sometimes lead to the wagon veering or drifting slightly to one side or the other. This is especially noticeable when traversing uneven terrain or when encountering obstacles. 

Rest assured that this veering is not a defect or indication of any safety concerns. It is simply a characteristic of stroller wagons with swivel wheels. The purpose of the swivel wheels is to allow for better maneuvering and turning flexibility, and this slight veering is a trade-off for that enhanced

Yes, please reach out to our customer service team at to assist you with ordering.


Yes! All of our stroller wagons pass ASTM certification. AKA, pass the same safety tests that strollers do!

W4: 300 lbs total and 99 lbs per bench
W2: 200 lbs total and 45 lbs per bench

W1: 180 lbs

X4: 180 lbs

X2: 180 lbs


All WonderFold Wagons come with a one year manufacturer warranty. When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects.

WonderFold Warranty

When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects for 30 days from the date the product is purchased. ​To submit a claim, tap the link below.

Submit a Claim

Please reach out to our customer care team and they can assist in determining what is wrong with your product. From there they will provide pricing for the part(s) necessary to fix your product.


On each accessory page, you will see variant options for the specific models. Make sure you select the model you own or it may not fit.

Yes, the Stroller Wagon Mittens are specially treated to repel snow and rain.

Car Seat Adapter

The Car Seat Adaptor is exclusively designed and safety tested to fit the following infant car seats: Nuna, Cybex, and Maxi-Cosi.

The car seat adapter is compatible not only with this year's models but also with all W2 Elite/Luxe Stroller Wagons and all W4 Stroller Wagons.

Currently, there are no plans for a car seat adaptor for the W2 Original.

Yes, you will be able to fold the stroller wagon with the bracket attached however the car seat will need to be removed.

Unfortuantely, the car seat adapter is not compatable on our x-series stroller wagons.

Currently, there are no plans for a car seat adaptor for other models.

We recommend placing the car seat on the front end of the wagon rather than near the handlebar unless you have two car seat adapters installed on a W4. Then it is safe to put a car seat adapter on each side.

Two car seat adapters are compatible on our W4 models only.

Nuna, Cybex and Maxi Cosi.


We strive to make our 30-day return policy as simple and easy as possible! Customers are able to return our products within 30 days of purchase for any reason if the item is in new condition with all of the original packing materials. Restocking Fees may apply. Please review our full return policy for clarification.

To submit a return request, tap the link below.

Return Request

For more information on our return policy, tap the link below.

Return Policy


For simple inquiries, like product questions, you can message us on Facebook. For all questions and concerns, we can be reached by phone, text, email and chat. Head over to our customer care page to contact us.

Customer Care

Unfortunately the system does not allow for multiple payment methods, however you are able to use up to 7 WonderFold gift cards for one purchase.

Unfortunately no, discount codes and promotions cannot be combined.

We have our authorized retailers that you can view in the link below. 
Authorized Retailers


Frame: Clean with a soft towel, lukewarm water and mild cleaning solution. Be sure to wipe off any remaining water with a dry cloth.

Wheels: Clean stroller wagon wheels regularly with water and remove any dirt. Be sure to wipe off any remaining water with a dry cloth.

Fabric: Spot clean with mild soap and warm water solution and air dry.

Special Needs Program

For detailed instructions on applying for our WonderFold Warriors program, tap the link below.

WonderFold Warriors

Sometimes we end up in the spam folder. Please check your spam and allow 3-5 business days for your application to be processed. If for some reason you do not hear back within 5 business days, please reach out to our Special Needs Coordinator at

Legacy Rewards Program

Apply to be a member of our Legacy Rewards Program by submitting the form through the link below. Please up to two weeks for our team to review and respond. Thank you!

Apply Today!

You can log into the Legacy Reward Program portal through the link below. 

Rewards Program Portal

Hero Discounts

The Heros Discount offers 15% on select Stroller Wagon purchases. This excludes W4 Stroller Wagons, Special Edition Stroller Wagons, and accessories.

WonderFold Wagon is proud to offer an exclusive 15% discount on select purchases to military, veterans, first responders, medical workers, and teachers. To apply for a discount, please tap the link below.

Hero Discounts

If you fall within the the program’s acceptance of a State-Licensed Educators (including Public, Private and Charter), Pre-K, K-12 & University Professors or School Administration & Employees you qualify.

Unfotunately, we haven't found a way to verify for foster parents so as of now, the discount is not elible for foster parents.

We are actively working on expanding compatibility with additional brands; however, we do not have an estimated time of availability just yet.