Frequently Asked Questions

Product

Unfortunately, we cannot recommend using a car seat with our product as they haven't been safety tested to be used with our wagon.

No waterproof chemicals are added.

No, they are not.

Yes!

Yes.

No

It is made up of steel metal and PA/PP Plastic. The mesh is made out of polyester

All of our Stroller Wagons are ASTM F833-19 certified and pass the same certifications that strollers do.

Our Shade net does not provide UV protection, however our canopy fabric offers UV 50+ protection.

It can hold up to 50 pounds.

The snack tray can hold up to 25 pounds.

Signature is required upon delivery for wagons over $500.

Safety

Yes! All of our stroller wagons pass ASTM certification. AKA, pass the same safety tests that strollers do!

W4: 300 lbs total and 99 lbs per bench
W2: 200 lbs total and 45 lbs per bench

W1: 180 lbs

X4: 180 lbs

X2: 150 lbs

Warranty

All WonderFold Wagons come with a one year manufacturer warranty. When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects.

WonderFold Warranty

When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects for 30 days from the date the product is purchased. ​To submit a claim, tap the link below.

Submit a Claim

Please reach out to our customer care team and they can assist in determining what is wrong with your product. From there they will provide pricing for the part(s) necessary to fix your product.

Accessories

On each accessory page, you will see variant options for the specific models. Make sure you select the model you own or it may not fit.

Returns

We strive to make our 30-day return policy as simple and easy as possible! Customers are able to return our products within 30 days of purchase for any reason if the item is in new condition with all of the original packing materials. Restocking Fees may apply. Please review our full return policy for clarification.

To submit a return request, tap the link below.

Return Request

For more information on our return policy, tap the link below.

Return Policy

Support

For simple inquiries, like product questions, you can message us on Facebook. For all questions and concerns, we can be reached by phone, text, email and chat. Head over to our customer care page to contact us.

Customer Care

Care

Frame: Clean with a soft towel, lukewarm water and mild cleaning solution. Be sure to wipe off any remaining water with a dry cloth.

Wheels: Clean stroller wagon wheels regularly with water and remove any dirt. Be sure to wipe off any remaining water with a dry cloth.

Fabric: Spot clean with mild soap and warm water solution and air dry.

Special Needs Program

For detailed instructions on applying for our WonderFold Warriors program, tap the link below.

WonderFold Warriors

Sometimes we end up in the spam folder. Please check your spam and allow 3-5 business days for your application to be processed. If for some reason you do not hear back within 5 business days, please reach out to our Special Needs Coordinator at Caitlin@WonderFoldWagon.com.

Legacy Rewards Program

Apply to be a member of our Legacy Rewards Program by submitting the form through the link below. Please up to two weeks for our team to review and respond. Thank you!

Apply Today!

You can log into the Legacy Reward Program portal through the link below. 

Rewards Program Portal

Hero Discounts

WonderFold Wagon is proud to offer an exclusive 15% discount on select wonderfoldwagon.com purchases to military, veterans, first responders, medical workers, and teachers. To apply for a discount, please tap the link below.

Hero Discounts

If you fall within the the program’s acceptance of a State-Licensed Educators (including Public, Private and Charter), Pre-K, K-12 & University Professors or School Administration & Employees you qualify.

Unfotunately, we haven't found a way to verify for foster parents so as of now, the discount is not elible for foster parents.