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Frequently Asked Questions

Generally 150 lbs – 350 lbs, depending on the model! Please check out the model’s product page for more information.

2-4 depending on the model (i.e. W2 and X2 can fit up to 2, W4 and X4 can fit up to 4).

Check back on our website, subscribe to our newsletter, and follow our social for any updates and special promotions.

Airline policies varies. Please check with your specific airline with our stroller dimension and weight. Please note that we are not responsible for any airline fees you may incur.

Typically 1-2 business days.

In the model’s product information page, you can find the estimated shipping time. We usually ship it out as soon as we receive the product in our warehouse.

We recommend usage for toddlers/children 6+ months!

Oh, no! Let us help you as best as we can. Please send us a detailed description of your concern and any images/videos by filling out the form here.

Please refer here.

We want to get to know you and your family better! You can request to sign up here and our team will be with you as soon as possible! *If the page is password protected then please note that we have closed submissions until the following month. We apologize for any inconvenience.

Please submit your request here.

Please refer here.

Yes! You can change/cancel your order until it ships. Please contact or give us a call at (888) 681-1526. 

We are happy to announce that we do! Products must be purchased directly from our website only. To follow the instructions, please click here.

Please refer here to view our policy.

All orders will be shipped within 2 business days.

Typically 4-5 business days for U.S. customers and for all Canada orders up to 7 business days. You can also view our shipping policy  here.

Once we have shipped your item(s), please go to "View My Order" on your email invoice/receipt to view your live tracking status. You can also check through our shipping partners, FedEx or USPS for updates.

Currently we do not offer shipping outside of the U.S. except Canada and Mexico.

Effective February 2020, we do not cover any duties or tariffs for any international orders. Each country establishes its own standards as to whether a shipped item is charged for any duties. As this fee is collected by the government, the duties may vary and is unfortunately not part of our shipping cost. You can read more about our shipping policy here. 

Currently we are selling online only, but please check back on our website periodically for any updates. 

Please refer here.

Our office is located in the Greater Los Angeles Area.