Changes & Returns

Our Return Policy:

We strive to make our 30-day return policy as simple and easy as possible! Customers are able to return our products within 30 days of purchase for any reason if the item is in new condition with all of the original packing materials. Since many families want to try our products and we are selling exclusively online for now, we want to bring our shop directly to your doorstep. If you decide you do not like our product after trying it out, we offer $49 Flat-Rate Return Shipping without any restocking fee (as long as the item is returned in brand new condition). If the product has any manufacture defect(s), we can simply replace it or provide a prepaid return label for full refund upon request.

How simple is our return policy? 

1. Contact WonderFold Wagon’s customer service department at hello@wonderfoldwagon.com  to obtain return authorization.
2. Once our customer service rep verified that your return abides by our return policy, we will send you a prepaid FedEx return shipping label.
3. Simply print out the return label, place it onto the original shipping package and drop it off at any FedEx location.
4. We will issue a refund minus the $49 Flat-Rate Return Shipping within 2 business days upon receipt of the return.

Please note: It is not mandatory to use our prepaid shipping label if you decide to use your own carrier.

Exceptions

We only offer our $49 Flat-Rate Return Shipping for the contiguous United States. Currently we do not offer it to these locations: Hawaii, Alaska, Puerto Rico, the other U.S. territories, and any international address. 

Please contact our customer service for any information. If any returned item we receive has obviously been used and/or does not abide by our return policy, we will charge up to 50% restocking fee of the product’s purchase price and 100% of the return shipping costs may be deducted from your refund. If you receive any order with defective or missing parts, please contact our customer service at hello@wonderfoldwagon.com or fill out our Warranty Claim form here