Thank you for choosing WonderFold Wagon. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All regular orders are processed within 7 business days. Orders are not shipped or delivered on national holidays. Purchased replacement parts can take up to two weeks to ship. Parts covered under our warranty can take up to 6 weeks to ship, based on availability.
Orders placed during Restock Events can take up to 14 business days to be shipped from our warehouse.
We reserve the right to use any carrier.
Shipping charges for your order will be calculated and displayed at checkout. Free shipping over $75 to the entire contiguous United States. Alaska, Hawaii and APO are responsible for shipping costs. Please note that we ship via carriers FedEx or USPS. Please note that delivery delays can occasionally occur and that none of our shipping times are guaranteed. We thank you for your patience!
- All shipping charges are non-refundable.
- All shipping time frames, including expedited services are not guaranteed and will not be reimbursed if delays occur. Currently, FedEx has suspended all guaranteed delivery services except for Overnight Services. Our policy will update if/when FedEx updates their Guarantee for all Express services.
- Orders with expedited shipment will be processed and shipped within 48 hours.
- Express shipping is business days only. For weekend orders, express orders will ship on Monday.
- Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes
WonderFold Wagon is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Our Return Policy provides detailed information about options and procedures for returning your order. If you reroute a package back to us, mid shipment you will be subject to the appropriate return label fee.
Unfortunately, we do not currently ship Internationally however we do have authorized sellers that do!
Lost and Stolen Packages
If your tracking number states your package has been delivered, but you cannot find it, you must file the claim no later than 60 calendar days from the shipment date. We, as the shipper are not responsible for lost or stolen packages after the package has been marked as delivered.