Shipping policy

Thank you for choosing WonderFold Wagon. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed/shipped within 3-5 business days. Please note that orders are not shipped or delivered on national holidays. Purchased replacement parts and Parts covered under our warranty are processed/shipped within 3-5 days (if stock is available); otherwise, replacement warranty parts can take up to 6 weeks to fulfill if the part/item is out of stock.

Orders placed during Restock Events or Promotions/Sales can take up to 5 business days to be shipped from our warehouse.

We reserve the right to use any carrier.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Free shipping over $75 to the entire contiguous United States. Alaska, Hawaii and APO are responsible for shipping costs. Please note that we ship via carriers FedEx or USPS. Please note that delivery delays can occasionally occur and that none of our shipping times are guaranteed. We thank you for your patience!

  • All shipping charges are non-refundable.
  • All shipping time frames, including expedited services, are not guaranteed and will not be reimbursed if delays occur. Currently, FedEx has suspended all guaranteed delivery services except for Overnight Services. Our policy will update if/when FedEx updates their Guarantee for all Express services.
  • Orders with expedited shipping will be processed and shipped within 48 hours.
  • Overnight delivery is only available for orders with delivery addresses within the continental United States.


Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).


Customs, Duties and Taxes

WonderFold Wagon is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order. If you reroute a package back to us, mid shipment you will be subject to the appropriate return label fee.


International Shipping

Unfortunately, we do not currently ship Internationally however we do have authorized sellers that do!

 

Lost and Stolen Packages

If your tracking number states your package has been delivered, but you cannot find it, you can file a claim with the carrier 24 hours after the expected delivery date and time at the link below. You must file the claim no later than 60 calendar days from the shipment date. We, as the shipper are not responsible for lost or stolen packages after the package is marked as delivered.

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